Access control
Who can open studio, who can publish an agent, and who can read transcripts.
Security
Security, privacy, and compliance as topics
The list below is the subject matter of an enterprise contact-center product. Conversia does not claim ISO, SOC, PCI, HIPAA, GDPR certification, or any other named audit on this site.
Encryption in transit
How a conversation is carried between the customer channel and the platform.
Audit logs
A record of who changed a design, who published a version, and who exported a transcript.
Data retention
How long transcripts and logs are kept, and how they are deleted.
PII handling
How names, account numbers, and similar fields are treated in logs and prompts.
Vendor review
The documents a buyer would ask for. This site does not attach named certificates to Conversia.